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Thank you for visiting velvet-tees.com. We are always happy to assist you. The easiest and fastest way to communicate with us is by emailing cs@velvet-tees.com or calling us at 888.291.7412. Our regular customer service hours are Monday — Friday 8 a.m. to 5 p.m. PST.

SHOPPING

Add to Shopping Bag

Once you've found an item you wish to purchase, select your size and click "add to shopping bag."

Items remain in your shopping bag for the entire time you are actively shopping on the site. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

Item Availability

We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If an item is out of stock on our website, we are happy to help you find it for purchase from another retailer, if possible. Call Customer Service at 888-291-7412 so that we can provide stockist information for you.

Checkout

Click the "checkout" button when you are finished shopping and you will be directed to sign in to your account. If you do not have an account, you will be instructed to create one in order for us to complete your purchase. By creating an account, you will be able to move through the checkout process faster, store multiple adresses, view and track you Velvet purchases, manage your online returns and control your email preferences with ease. If you do not wish to register, you may also checkout as a guest.

We use industry standard Secure Sockets Layer (SSL) software, which encrypts all order information you submit through our Website, and we only use the last five digits of your credit card number when confirming an order. Of course, during order processing, we will encrypt and transmit your entire credit card number to the appropriate credit card company. We cannot, however, guarantee that our security measures will absolutely prevent unauthorized access to or loss of data.

PRODUCT

sizing

Any additional sizing information will be noted in the description for each item. We've provided this reference to help you find the best fit, but should you have additional questions, please contact customer service for assistance at 888.291.7412 or cs@velvet-tees.com.

Gift Cards

Purchasing Gift Card

Velvet by Graham & Spencer e-Gift Cards make gift giving easy. By purchasing a virtual gift card, your lucky recipient will automatically receive an email with a personalized message from you and their own gift card number to be entered to at the time of purchase. Gift cards are redeemable on merchandise sold at both velvet-tees.com and grahamandspencer.com, so you know your recipient is sure to find something they love!

Click here to purchase a gift card.

Redeeming a Gift Card

To redeem an e-Gift Card, select the items you wish to purchase at velvet-tees and grahamandspencer.com and proceed to checkout. Enter you gift code on the shopping bag page. If the value of your purchase exceeds the value of the gift card you will need to enter a credit card number for the remaining balance.

Gift Card Policies

Virtual gift cards never expire, have no fees and are redeemable at velvet-tees.com and grahamandspencer. com. E-Gift cards are bot redeemable in our Velvet retail stores at this time. E-Gift cards are immediately redeemable once the recipient receives the email notitfication. Delivery to an incorrect or invalid email address is sole responsibility of the purchaser. Velvet-tees.com is not responsible for lost or stolen e-Gift cards. E-Gift cards are not redemmable for cash.

To verify your remaining gift card balance, click here.

Gift cards are not returnable. If you return any item from an order in which partial or full payment was made using a gift credit, you will receive your refund in the form of a gift card or store credit.

Payment

Payment Methods

We accept Visa, Mastercard, American Express, Discover, velvet-tees.com gift cards and store credits as payment methods.

You can check the gift card amount by logging into your account and viewing GIFTCARDS. If you do not have an account you can verify the amount on the Check Out page.

If you are having difficulty processing payment, please contact us at

REDEEMING PROMOTION AND DISCOUNT CODES

You may redeem your discount code during the checkout process by entering you code in the field marked "PROMO CODE." WIth some exceptions, you may not use more than one discount code at a time.

You must have a valid credit card number at the time of checkout (for verification purposes), even if your store credit or discount code covers the entire cost of yoru purchase. Your credit card will only be charged if a balance remains on your order.

All terms, conditions and policies - including our returns policy - still apply to orders in which a discount code have been applied. In case of a return, only the amount charged to a credit card or gift card refunadble, we cannot refund the discounted amount.

Sales Tax

Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, sales tax will only be charged on orders shipped to the states of New York, California or Connecticut. Taxes are calculated at the time of checkout by Ship-to Address zip code. Sales tax is not charged when purchasing a gift card.

Orders

Order Status

You will receive email confirmation at the time you place your order. You can also check the status of your order by logging into your account and viewing MY ORDERS.

MODIFYING YOUR ORDER

Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.

Tracking

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "complete" and you can track your package by visiting UPS.com and providing the tracking number provided in your shipping confirmation email.

Shipping & Returns

For detailed information about shipping and return instructions, please click here.

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