Free U.S. Shipping on Orders Over $250

First name is required
Last name is required
First name is not valid
Last name is not valid
Invalid email address or password
Email address is required
There is an existing account associated with this email address. Please sign into your account as an existing customer or enter a different email address to create a new account.
There is an existing account associated with this email address. If you choose to checkout as a guest. This order will not be visible in your account.
Password is required
Enter a valid password
Please enter 6 or more characters
Please enter 16 or less characters
Passwords do not match
Terms and Conditions are required
Invalid email address or password
     

Shipping Information

All orders are shipped and delivered via UPS and USPS on business days only (Monday - Friday) excluding holidays. At this time, we do not offer Saturday delivery.

Velvet ships within the Continental US, Hawaii, and Alaska. For orders shipping outside of the US, please refer to our International Shipping policy below. Orders shipped to PO boxes must be sent via our Standard Ground option. For additional information about International Shipping, please contact us at cs@velvet-tees.com

Ground orders are not always shipped on the same day they are placed; please allow 1-2 business days for an order to be processed before it is shipped. Orders are not processed or shipped on weekends or national holidays.

Expedited orders (2nd Day and Next Day) placed after 12 pm PST will ship the following business day. Expedited orders placed before 12 pm PST ship same day.

 

Standard Shipping Rates and Times
Service Cost Delivery Time
Surepost USPS $5.00 5 - 10 Business Days
UPS Ground $8.95 1 - 5 Business Days
UPS 2nd Day Air $19.95 2 Business Days
UPS Next Day Air $29.95 1 Business Day
     
For U.S. Orders Above $250
Service Cost Delivery Time
FREE Surepost USPS $0.00 5 - 10 Business Days
UPS Ground $3.00 1 - 5 Business Days
UPS 2nd Day Air $15.00 2 Business Days
UPS Next Day Air $25.00 1 Business Day

 

International Shipping

Velvet by Graham & Spencer has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available from Velvet by Graham & Spencer. Our third party vendor, International Checkout, will ship to many destinations around the world including APO / FPO addresses. We currently are unable to ship to the following countries: Australia, Belgium, France, Germany, Greece, Italy, Netherlands, New Zealand, Spain, Switzerland, UK.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: www.internationalcheckout.com/my-account

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

support@internationalcheckout.com

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

RETURN POLICY

IIf you are not 100% satisfied with your Velvet-tees.com order, you can return your order for a refund within 30 days of purchase. Please note original shipping charges are non-refundable. Velvet-tees.com will reject all returned merchandise showing signs of wear, washing, odors, stains, or pet hair. Refunds will not be issued on rejected returns and merchandise will be returned to the customer.

Items marked FINAL SALE cannot be exchanged or returned at any time.

1-2-3 RETURNS

1.) Mark the items on the Return Form that you wish to return and mark the appropriate return code. Include the Return Form with your shipment.

2.) Secure, pack and seal the return merchandise in an appropriate shipping box.

3.) Affix the pre-paid USPS return label to the box and drop it off at an authorized USPS location or post office. A fee of $5.00 will be deducted from your refund when using the USPS label provided.

If you choose to use a different carrier for your return, please ship to:

VELVET
ATTN: WEB RETURNS
3961 LANDMARK ST.
CULVER CITY, CA 90232

If you did not receive a return label, please contact our customer service team at cs@velvet-tees.com or call 888-291-7412

EXCHANGE POLICY:

To exchange an item, please return the item you wish to exchange and place a new order on Velvet-tees.com. For assistance, please contact us at cs@velvet-tees.com

REFUND:

Your refund will be processed in the same form as the original purchase. Please allow up to 2 weeks for your return to be received and up to 10 business days for a refund to be processed. Merchandise received after the 30 day return policy, with prior approval, will be issued a store credit. Original shipping costs are non-refundable.

Upon receipt of returned goods, Velvet-tees.com reserves the right to deny refund if the returned merchandise does not meet our RETURN POLICY.

We only accept returns that were purchased on Velvet-tees.com. We will not accept Velvet Boutique purchases and Velvet by Graham & Spencer merchandise that was purchased at any other retailers.

PRICE ADJUSTMENTS:

Price adjustments will only be issued in the original tender within 5 days of the ship date. Sale items are not eligible for adjustments if previously marked down. Contact our Customer Service Department at CS@VELVET-TEES.COM or call 888-291-7412 for inquires or further information.

NEED ASSISTANCE?

Our Velvet-tees.com customer service team is happy to help. Please email us at cs@velvet-tees.com or call 888-291-7412.
We are available M-F from 8AM to 5PM PST. Please allow up to (1) business day for an email response.