All orders are shipped and delivered via UPS and USPS on business days only (Monday - Friday) excluding holidays. At this time, we do not offer Saturday delivery.
Velvet ships within the Continental US, Hawaii, Alaska, Puerto Rico and Canada. Orders shipped to PO boxes must be sent via our Standard Ground option. For information about International Shipping, please contact us at email@example.com
Ground orders are not always shipped on the same day they are placed; please allow 1-2 business days for an order to be processed before it is shipped. Orders are not processed or shipped on weekends or national holidays.
Expedited orders (2nd Day and Next Day) placed after 12 pm PST will ship the following business day. Expedited orders placed before 12 pm PST ship same day.
|Standard Shipping Rates and Times|
|Surepost USPS||$5.00||5 - 10 Business Days|
|UPS Ground||$8.95||1 - 5 Business Days|
|UPS 2nd Day Air||$19.95||2 Business Days|
|UPS Next Day Air||$29.95||1 Business Day|
|For U.S. Orders Above $250|
|FREE Surepost USPS||$0.00||5 - 10 Business Days|
|UPS Ground||$3.00||1 - 5 Business Days|
|UPS 2nd Day Air||$15.00||2 Business Days|
|UPS Next Day Air||$25.00||1 Business Day|
We're proud to offer international shipping to Canada. The actual shipping rate will depend on how many items you've purchased and the weight of each item. Once you begin the checkout process, you will see the actual shipping rate for your order. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed on Velvet-tees.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.
For additional information about international shipping, please contact us at firstname.lastname@example.org or 888-291-7412
If you are not 100% satisfied with your Velvet-tees.com order, you can return your order for a refund within 30 days of purchase. Returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Please note that shipping charges are non-refundable.
Items marked FINAL SALE cannot be exchanged or returned at any time.
1.) Mark the items on the Return Form that you wish to return and mark the appropriate return code. Include the Return Form with your shipment.
2.) Secure, pack and seal the return merchandise in an appropriate shipping box.
3.) Affix the pre-paid USPS return label to the box and drop it off at an authorized USPS location or post office. A fee of $5.00 will be deducted from your refund when using the USPS label provided.
If you choose to use a different carrier for your return, please ship to:
ATTN: WEB RETURNS
3961 LANDMARK ST.
CULVER CITY, CA 90232
If you did not receive a return label, please contact our customer service team at email@example.com or call 888-291-7412
To exchange an item, please return the item you wish to exchange and place a new order on Velvet-tees.com. For assistance, please contact us at firstname.lastname@example.org
Your refund will be processed in the same form as the original purchase. Please allow up to 2 weeks for your return to be received and up to 10 business days for a refund to be processed. Merchandise received after the 30 day return policy, with prior approval, will be issued a store credit.
Upon receipt of returned goods, Velvet-tees.com reserves the right to deny refund if the merchandise does not meet our return policy requirements.
We only accept returns that were purchased on Velvet-tees.com. We will not accept Velvet Boutique purchases and Velvet by Graham & Spencer merchandise that was purchased at any other retailers.
Our Velvet-tees.com customer service team is happy to help. Please email us at email@example.com or call 888-291-7412
We are available M-F from 8AM to 5PM PST. Please allow up to (1) business day for an email response.