• First Order? Sign up for 15% Off

Shipping & Returns

SHIPPING INFORMATION

All orders are shipped and delivered via UPS and USPS on business days only (Monday - Friday) excluding holidays. At this time, we do not offer Saturday delivery.

Velvet ships within the Continental US, Hawaii, Alaska, and Puerto Rico. Orders shipped to PO boxes must be sent via our Standard Ground option. For information about International Shipping, please contact us at CS@VELVET-TEES.COM

Ground orders are not always shipped on the same day they are placed; please allow 1-2 business days for an order to be processed before it is shipped. Orders are not processed or shipped on weekends or national holidays.

Expedited orders (2nd Day and Next Day) placed after 12 pm PST will ship the following business day. Expedited orders placed before 12 pm PST ship same day.

INTERNATIONAL SHIPPING

Velvet by Graham & Spencer has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at SUPPORT@INTERNATIONALCHECKOUT.COM.


WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available from Velvet by Graham & Spencer. Our third party vendor, International Checkout, will ship to many destinations around the world including APO / FPO addresses. We currently are unable to ship to the following countries: Australia, Belgium, France, Germany, Greece, Italy, Netherlands, New Zealand, Spain, Switzerland, UK.

Standard Shipping Rates and Times

Service Cost Delivery Time
Ground $5.00 5 - 10 Business Days
UPS 2nd Day Air $15.00 2 Business Days
UPS Next Day Air $25.00 1 Business Day

For U.S. Orders Above $250

Service Cost Delivery Time
Ground $0.00 1 - 10 Business Days
UPS 2nd Day Air $15.00 2 Business Days
UPS Next Day Air $25.00 1 Business Day

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

SUPPORT@INTERNATIONALCHECKOUT.COM

Please visit the INTERNATIONAL CHECKOUT CUSTOMER SERVICE page for more information and phone numbers in your area.

RETURN POLICY

If you are not 100% satisfied with your Velvet-tees.com order, you can return your order for a refund within 30 days of purchase. Returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Velvet-tees.com will reject all returned merchandise showing signs of wear, washing, odors, stains, or pet hair. Refunds will not be issued on rejected returns and merchandise will be returned to the customer. 

 Please note that shipping charges are non-refundable.

Items marked FINAL SALE cannot be exchanged or returned at any time.

1-2-3 RETURNS

1.) Mark the items on the Return Form that you wish to return and mark the appropriate return code. Include the Return Form with your shipment.

2.) Secure, pack and seal the return merchandise in an appropriate shipping box.

3.) Affix the pre-paid USPS return label to the box and drop it off at an authorized USPS location or post office. A fee of $5.00 will be deducted from your refund when using the USPS label provided.

If you choose to use a different carrier for your return, please ship to:

VELVET

ATTN: WEB RETURNS

3961 LANDMARK ST.

CULVER CITY, CA 90232

If you did not receive a return label, please contact our customer service team at CS@VELVET-TEES.COM or call 888-291-7412

Refund

Your refund will be processed in the same form as the original purchase. Please allow up to 2 weeks for your return to be received and up to 10 business days for a refund to be processed. Merchandise received after the 30 day return policy, with prior approval, will be issued a store credit. Original shipping costs are non-refundable.

Upon receipt of returned goods, Velvet-tees.com reserves the right to deny refund if the merchandise does not meet our return policy requirements.

We only accept returns that were purchased on Velvet-tees.com. We will not accept Velvet Boutique purchases and Velvet by Graham & Spencer merchandise that was purchased at any other retailers.

Price Adjustments

Price Adjustments may only be issued in the original tender within 5 days of the ship date. Sale items are not eligible for adjustments if marked down lower. Contact our Customer Service Department at CS@VELVET-TEES.COM or call 888-291-7412 for inquires or further information.

NEED ASSISTANCE?

Our Velvet-tees.com customer service team is happy to help. Please email us at CS@VELVET-TEES.COM or call 888-291-7412.

We are available M-F from 8AM to 5PM PST. Please allow up to (1) business day for an email response.

Hello You!

Join our mailing list

;

WELCOME!

SIGN-IN TO YOUR ACCOUNT

Or Sign in With